Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, it is forwarded to our fulfillment partners for shipment.

Shipping Destinations

We currently ship to:

Canada
United States

Estimated Delivery Times

Because we work with third-party suppliers and fulfillment partners, delivery times may vary based on location and demand.

Estimated delivery times:

Canada: 7–15 business days
United States: 7–15 business days

Delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 3–7 business days for tracking updates to appear after dispatch.

Customs, Duties & Taxes

Orders shipped within Canada and the United States generally do not incur additional customs fees.
However, in rare cases, delays or charges may occur due to customs or carrier inspections. Any such fees are the responsibility of the customer.

Shipping Delays

We are not responsible for delays caused by:

Customs or border processing
Carrier delays
Weather conditions
Supplier or logistical disruptions beyond our control

We appreciate your patience if delays occur.

Incorrect or Incomplete Address

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.