frequently asked questions FAQ

1. What makes Sylex products different from other skincare brands?

Sylex products are carefully formulated with clean, skin-safe ingredients. We focus on natural, eco-friendly care that delivers real results without harsh chemicals or unnecessary additives.

2. Are Sylex products safe for all skin types?

Yes! Our formulas are designed to be gentle and suitable for all skin types, including sensitive skin. Always patch-test new products if you have very sensitive skin.

3. How do I use Sylex products?

Each product comes with clear usage instructions on the packaging. Generally:

Facial care: Apply to clean skin daily.
Body care: Use after showering or bathing.
Hair care: Apply to damp or dry hair as directed.
Aromatherapy: Use as instructed for diffusers or topical application.

4. Are Sylex products cruelty-free?

Absolutely. Sylex does not test on animals. We are committed to ethical, cruelty-free practices.

5. Do your products contain parabens, sulfates, or harsh chemicals?

No. All Sylex products are free from parabens, sulfates, and other unnecessary harsh chemicals. We prioritize natural, safe ingredients.

6. How long will it take to see results?

Most users notice improvements in skin texture, hydration, and overall appearance within 2–4 weeks of consistent use. Results may vary depending on skin type and routine.

7. Can I use multiple Sylex products together?

Yes! Our products are formulated to work together. For best results, follow the recommended routine for your skin type and needs.

8. Where do you ship?

We currently ship to the Canada. International shipping may be available in the future—sign up for updates on our website.

9. What is your return policy?

If you’re not satisfied with your purchase, contact our customer support within 30 days for a refund or exchange. See our Returns & Exchanges page for full details.